Consumer satisfaction with mental-health services has begun to be seen as increasingly important in the last few years. A survey of 136 inpatients with psychotic or affective disorders in Maryland, U.S. looked at the modifiable factors influencing their levels of satisfaction. The study found that staff teaching patients about medication, illness management, substance abuse, outpatient treatment and living skills was significantly associated with greater levels of satisfaction with care reflecting the value service users placed on staff time, attention and communication.
Hackman, Anne ... [et al] - Consumer satisfaction with inpatient psychiatric treatment among persons with severe mental illness. Community Mental Health Journal December 2007, 43(6), 551-564