A review of complaints about the U.K.'s National Health Service has found that one in ten 'second-stage' complaints in the 2007/8 year were about mental-health trusts. The review -carried out by the Healthcare Commission - found that service users had received letters "full of jargon" that failed to address their concerns and that patients sometimes felt "powerless" and "controlled" by the professionals involved in their care.
You can download the Spotlight on Complaints report from
http://www.healthcarecommission.org.uk/_db/_documents/Spotlight_on_Complaints_09.pdf
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